Terms and conditions / Privacy Policy

TERMS AND CONDITIONS



Last updated: 27/02/2019

Please read these Terms and Conditions carefully before using the www.zand-erover.com operated by Zand-erover.

These Terms apply to all visitors, users and others who access or use www.zand-erover.com. By placing an order, you accept our Terms & Conditions.

COMPANY INFORMATION
Zand-erover
Company address: Ingogostraat 11hs, 1092HX Amsterdam
Visiting address: Cruquiusweg 96B, 1019AJ Amsterdam
E-mailadres: hello@zand-erover.com
Company Registration number: 5845463 (Registered in The Netherlands)
VAT-number: NL213551287B01

PURCHASES
If you wish to purchase any product available through our website, you may be asked to supply certain information relevant to your Purchase including your:

– Name and address
– Telephone number
– Billing address
– Shipping address
– Email address
– Payment details
– IP Address

PRIVACY
We respect the privacy of our customers. Therefore your personal data will be treated as strictly confidential. We will only use this information to process your order as efficiently and effectively as possible. Under no circumstances will we share your personal information with third parties. Please read our Privacy Policy below.

PAYMENT
You can pay securely via iDeal, Paypal or by credit card.

COLOURS
If there are colour differences between the colours shown on the website on your computer and the actual colours of the garments, this may be due to the colour reproduction on your computer.

STOCK
Although we have a large number of products in stock, it is possible that an item is temporarily sold out. In that case, do not despair: we will inform you immediately upon receiving your order and in most cases we will be able to provide you with an estimated arrival date. (If this date is not suitable for you, you are of course free to cancel your order with us.)

RETURNS
If for any reason you are not satisfied with your Zand-erover product, you may return it within 30 days of receipt. We will then refund your purchase amount. (Please note that you will have to pay for the costs of returning the product to us.)

You may return your Zand-erover product in its original state to our studio address (please include your name and your IBAN bank account number).

Once we have received your return, we will refund your purchase amount by bank transfer.

CUSTOMS AND IMPORT DUTIES
We unfortunately have no control over customs and import duties outside of the European Union. It is your own responsibility to pay import duties and any other applicable taxes.

CONTACT US
If you have any questions about these Terms, please contact us at hello@zand-erover.com.


PRIVACY POLICY


WHO IS RESPONSIBLE FOR YOUR PERSONAL DATA?
The Dutch company, Zand-erover is the controller of the personal data you submit to us and responsible for your personal data.


WHICH PERSONAL DATA DO WE COLLECT?
We will collect personal data that you submit to us, for example, when you place orders or fill in a contact form on our website www.zand-erover.com

We will collect the following data:
– Name and address
– Telephone number
– Billing address
– Shipping address
– Email address
– Payment details
– IP Address


HOW DO WE USE YOUR PERSONAL DATA?
We may use your personal data for the following purposes:

– To create and manage your personal account at our website
– To process your orders and returns
– To send notifications of delivery status
– To contact you in the event of any problems with the delivery of your items
– To answer your questions or comment on the contact form
– To send newsletters

We will keep your data for as long as necessary to fulfill the purposes above or for as long as we are required by law.

If you think your data we hold is incorrect or incomplete, you can ask to have the information corrected/removed. We cannot remove your data when there is a legal storage requirement, such as book-keeping rules or when there are other legitimate grounds to keep the data, such as unsettled debts. You can withdraw your consent to us using the data for marketing purposes at any time. You can contact us by sending an email at hello@zand-erover.com


WHO HAS ACCESS TO YOUR PERSONAL DATA?
We never sell or swap your data for marketing purposes to other parties. Data that is forwarded to third parties, is only used to provide you with the services mentioned above, for example shipping agents in connection with the delivery of your product or debt collection agencies for the purpose of debt collection.

SECURITY
When you order online, the information you provide to Zand-erover is protected using SSL (Secure Sockets Layer) technology. SSL Encrypts your information so that only the Zand-erover server will be able to decode it. This secure connection between your computer and our computer remains secure until you complete your order. In order to find out if your connection is secure, simply check the lower left corner of your browser window after you access the server. If you see a closed lock or an unbroken key (depending on what browser you are using), SSL is working. URLs that require a SSL connection start with https: instead of http:.

COOKIES AND ANALYTICS
What is a cookie? A cookie is a small text file that is saved to, and, during subsequent visits, retrieved from your computer or mobile device. Zand-erover uses cookies to enhance and simplify your visit. We will not use cookies to store personal information, or to disclose information to third parties.
There are two types of cookies: permanent and temporary (session cookies). Permanent cookies are stored as a file on your computer or mobile device for no longer than 12 months. Session cookies are stored temporarily and disappear when you close your browser session.
You can easily erase cookies from your computer or mobile device using your browser. For instructions on how to handle and delete cookies please look under “Help” in your browser. You can choose to disable cookies, or to receive a notification each time a new cookie is sent to your computer or mobile device. Please note that if you choose to disable cookies, you will not be able to take advantage of all our features.
Third-party cookies
We use third-party cookies to collect statistics in aggregate form in analysis tools such as Google Analytics. The cookies used are both permanent and temporary cookies (session cookies). The permanent cookies are stored on your computer or mobile device for no longer than 24 months.