We will do our best to deliver your order within 2 to 5 working days after receiving your payment.
Zand-erover delivers worldwide, delivery costs of €10 or €15 are provided at checkout. To the Netherlands and Belgium we ship for free!
You have 30 days to return your product. This period starts from the day you receive our product. The product must be returned in original condition. After we have received your return, we will refund your payment (excluding delivery costs) within 30 days.
We accept payments through iDEAL, Paypal and Creditcard. You can also choose to make a payment at our bank account NL89INGB0006718966 on the name of Zand-erover, please email us if you prefer this.
If you are not satisfied with our products or our services, please let us know! If you have a complaint about a delivered product, please let us know by sending an email. We will do our best to give you a response as soon as possible.
CARING FOR YOUR PRODUCT
Leather is a product of nature. It has visible veins, pores and colour differences. These are not defects in the materials and will not give right of a discount or refund. How to maintain your product as beautiful as it is:
- – You don’t have to apply waterproofing spray on our leather products.
- – We use cow leather which is made in the six colours especially for us. The leather is from Italy, only using European cows.
- – The leather has been treated with a coating so you do not need to protect is or pray it. Because of this coating our products are mostly rain resistant.
- – If your purchase got stains on it, please clean it with a soft towel and water. You can use a normal green soap, but don’t use any chemicals.
- – Be careful with bright sunlight, your product may change of colour.
- – If your leather products gets wet, please know this is ok. Do not dry or place it against a heating point.
If you have any questions about keeping your products beautiful, please do not hesitate to contact us!
If you would like to receive a free leather sample of your order, just contact us by email stating your address, the colour and name of the product, and we will send it to you.
Would you like to contact us? Please leave us a message at firstname.lastname@example.org