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DELIVERY

We will do our best to deliver your order within 3 to 7 days after receiving your payment. Delivery costs are provided at checkout. Zand-erover can deliver abroad. Please contact us for the costs of delivery abroad.

RETURNS

You have 14 days to return your product. This period starts from the day you receive our product. The product must be returned in original condition. After we have received your return, we will refund your payment (excluding delivery costs) within 14 days.

PAYMENT

We accept payments through iDEAL, Paypal and Creditcard. You can also choose to make a payment at our bank account NL89INGB0006718966 on the name of Zand-erover.

COMPLAINTS

If you are not satisfied with our products or our services, please let us know! If you have a complaint about a delivered product, please let us know within 30 days after your purchase. We will do our best to give you a response as soon as possible.

CARING FOR YOUR PRODUCT

Leather is a product of nature. It has visible veins, pores and colour differences. These are not defects in the materials and will not give right of a discount or refund. How to maintain your product as beautiful as it is:

    • – You don’t have to apply waterproofing spray on our leather products.
    • – We use cow leather which is made in the 5 colours especially for us. The leather is from Germany, only using German cows.
    • – The leather has been treated with a coating so you do not need to protect is or pray it. Because of this coating our products are mostly rain resistant.
    • – If some of the leathers have stains, please clean it with a soft towel and water. You can use a normal green soap, but don’t use any chemicals.
    • – Be careful with bright sunlight, your product may change of colour.
    • – If your leather products gets wet, please know this is ok. Do not dry or place it against a heating point.

If you have any questions about keeping your products beautiful, please do not hesitate to contact us!

PRIVACY

We will not provide any personal information to third parties.

CONTACT

Would you like to contact us? Please leave us a message here or e-mail us at hello@zand-erover.com